Welcome Graduate Students

Frequently Asked Questions

Below are some of the questions we get most often from new or prospective students on Engineering Technical Services (ETS) or Engineering Computing Services (ECS) topics.

What kind of computer do I need?
For research and teaching purposes, you should be provided with a UConn-owned computer to use. <Need more information/ a link on UConn data policy>

I need Microsoft Office (or other non-free software) for my computer – how can I get it?
For your UConn-owned work computer, you should contact your departmental IT person for software installation. There is also a lot of FREE software available to you for use on your personal computer, both through UConn and through the School of Engineering specifically. This includes Windows, Microsoft Office, Matlab, and many other programs. Follow those links for specific information on eligibility requirements and how to obtain and install this software.

How can I get IT support?
Your first point of contact for IT questions should be your departmental IT person. You may also contact the Engineering Help Desk.

What is my engineering account and how do I use it?
Your engineering account is used to login to computers in the Engineering Learning Centers or the ENGR_STUDENT domain on Skybox, which has specialized engineering software not available on the normal version of Skybox. These accounts are created automatically, all you need to do is set a password by authenticating here with your NetID and password – after login you will be prompted to create a password. More information is available here.

Where do I check my UConn email?
Student email is provided through Google Apps for Education. There are no engineering email accounts.

How can I print on campus?
You do not need your own printer – you can print in black and white or color in either of the Engineering Learning Centers (in Engineering II or Information Technologies Engineering Building), as well as in a number of departmental computer labs. At the beginning of each semester you start with 50 free pages. You can add more or check your balance by visiting the SoE Help Desk in EII room 306B (for the EII and ITEB labs) or departmental offices (for all other labs). See here for more information.

I need to print a poster. What should I do?
As long as your poster is for academic purposes, you can print it for free at the EII Learning Center or in some of the departmental computer labs. More information on our capabilities and what you must do to prepare are here.

My club needs to borrow a vehicle. How can I do that?
The School of Engineering has some vehicles available for official University business. See here for more details.

I need specialized equipment or advice for a project. is there anyone that can help?
The Engineering Technical Services Machine Shop and Electronics Shop have specialists on staff and a wide range of equipment available. See the shop pages for details.

Who do I contact for maintenance on campus?
For non-emergency maintenance, you should submit a request here. For emergencies (like flooding, broken windows, etc.) you should call 860-486-3113 or 860-486-3114. Note: if someone is hurt or in danger, dial 911 immediately.

Helpful Links

Here are some links to resources not within ETS or ECS that may be useful to you. Please note that we do not maintain these pages, and if you have questions about the content you should reach out to the contacts listed on those pages directly.

Where can I find <important form>?
You should check out the UConn Graduate School website. If you don’t find it there, you should ask your advisor or your departmental office.

How can I sign up to get texts/ emails when classes are cancelled (or other safety-related alerts)?
You will get alerts through the contact information you provide in StudentAdmin – see alert.uconn.edu for more information.

Where can I find information about GA benefits/ insurance?
Information about GA insurance benefits can be found on the UConn HR website.

Where can I get laboratory safety training?
The Division of Environmental Health and Safety oversees laboratory safety at UConn. They can answer questions about safe laboratory practices or waste disposal, and offer training courses that are required before you may work in a laboratory.

Where should I look for funding?
There are many potential sources for funding. You should also talk to your advisor and check with your academic department.

What’s going on at SoE for diversity and outreach?
Check out the Engineering Diversity and Outreach Center!

Where can I find out about student organizations?
You can check out the student involvement fair at the beginning of the semester, or check out a full list of student clubs at UConn here.

I can’t find my class. Where is <building>?
A searchable campus map is available here.